How can I resize the watch band, add or remove watch band links?
You need to bring it to a watch jeweler to have it resized (just like a Rolex or Pebble Steel :) Those shopping mall kiosks that offer watch battery/band change would be able to help as well. We are looking into providing a DIY watch band resizing tool as a stretch goal.
Last updated: August 25, 2015 23:39
Will this fit the aluminum Apple Watch Sport?
Yes of course! Pictures of the space black HyperLink watch band were actually shot together with a space gray aluminum Apple Watch Sport and they look great together.
Last updated: August 25, 2015 08:50
Will there be any visible logo on the exterior of the watch band?
Based on the feedback we have received so far, we have decided to keep the exterior look of the watch band clean of any logos and move any visible logos to the inside of the watch band. In other words, no product logo will be visible while you are wearing the watch.
Last updated: August 25, 2015 23:38
How can I resize the watch band, add or remove watch band links?
You need to bring it to a watch jeweler to have it resized (just like a Rolex or Pebble Steel :) Those shopping mall kiosks that offer watch battery/band change would be able to help as well. We are looking into providing a DIY watch band resizing tool as a stretch goal. Last updated: Wed, Aug 26 2015 2:39 am EDT
Will this fit the aluminum Apple Watch Sport?
Yes of course! Pictures of the space black HyperLink watch band were actually shot together with a space gray aluminum Apple Watch Sport and they look great together. Last updated: Tue, Aug 25 2015 11:50 am EDT
Will there be any visible logo on the exterior of the watch band?
Based on the feedback we have received so far, we have decided to keep the exterior look of the watch band clean of any logos and move any visible logos to the inside of the watch band. In other words, no product logo will be visible while you are wearing the watch. Last updated: Wed, Aug 26 2015 2:38 am EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.